If you change your mind after placing an order, you can cancel the order (or part of the order) within 02 (two) days of the order confirmation.
You can return an item within 7 (Seven) days of delivery. Return requests wont be accepted after 7 days of delivery of product.
WHATS ELIGIBLE FOR RETURN & REPLACEMENT ?
- Damaged – If the item delivered to you is in a damaged condition. If any part of the decor or furnishing item is broken, you are eligible for return and replacement
- Defective – If the item delivered to you is 100% defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
- Missing– If the product delivered to you is incomplete or has components missing.
Please Note that any Issues from Customer end wont be covered in Return Policy.
All our clients are very important to us, that’s why shopps.in has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://shopps.in
The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organisation using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email [email protected], phone 91-8137890968 or other contacts provided below.
This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.
Please return the goods to us by sending to the address: shopps.in, , Keerthi gardenia E 303 near vibgyor Marathahalli school thubrahalli road, 560066, Karnataka, India OR by any other methods specified by the company representatives . Incase there is ANY change of addresses we shall intimate to you the same when you contact support for the returns/refunds.
In case of the return of the goods, we will be responsible for paying the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.
Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
In certain cases, such as received defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as ar video, or to return the item to receive a refund . Most such damages occur in transportation and is the Responsibility of that company to refund or reimburse. in such cases the decision of those transport /parcel companies shall be final
IT is A MUST TO HAVE VIDEO UNBOXING to process refunds from shipping company for damages caused during transportation . iF there are multiple items in the package then each item must have a video opening. in case the shipping company rejects the customers claims of damages then we will be unable to refund or replace the same .
You must contact our company at [email protected] within 7 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Order number
- Product name
- Information about the defect, failure or missing part of the item
- Defect evidence (video of the item with clear indication of damaged areas or defective area . the video must be of the FIRST unpacking and repacking and unpacking for purpose of video will not be accepted.
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To replace the defective goods with quality items
- To receive store credit
In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.
The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).
FULL REFUND IS GIVEN TO READY-MADE AND READILY AVAILABLE TO DISPATCH GOODS ONLY
In case You have ordered a “product” to be customised different to the normal specifications then in such case refunds cannot be offered for any reasons & replacement is available for damages in transport or such conditions where the said “product ” is totally unusable . In such an event we will need verification of unboxing by video clearly showing the damages and upon verifying the same as being damaged during transportation , we shall then proceed to book the item or “product ” in return and issue a new item or “product ” as deems viable at that period of time. This may take upto 2 months or more
Customisation : Normal time for customisation is 20 to 30 working days . by ordering in full or part , you are agreeing to these conditions of shopps.in . Any products which are paid in PARTIAL and/or are customised , Such orders cannot be refunded in between the works or before the job is finished and dispatched . such customised orders cannot be refunded or replaced for any reasons except for damages after receiving .
Partial payments : we accept partial payments for orders above rs 10000/- with 50% advance and 50% after dispatch
IF any customer orders any products and paid partial payment and then request to cancel order or ask refund after work has started. Such customer will not be eligible for refunds . Any customer who refuses to pay balance of any partial paid order shall forfeit his advance payment .
Patterns of marble etc cannot be predetermined so it will be as supplied by marble suppliers . Quality of marble will be good . we cannot predict or guarantee any specific shade or pattern or colours of marble
Any other extenuating circumstances , other then mentioned above , the refunds will be in effect after receiving the goods back in pristine condition. Any damages will cause deductions in the refund amounts . Refunds could take upto 60 days .
Certain products like Buddha statues and macrame swings are made only ON order cannot be returned or replaced for reasons other then damages in Transportation or breakages
MODE OF PAYMENTS
- Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
- You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account) or to YF Decor Wallet.
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline varies according to different financial options.