Effective Date: 28 August 2026
At Shopps.in, we understand that plans can change. Our cancellation policy is designed to keep the process simple while also accounting for the fact that many of our products are carefully packed, prepared, or made specifically for an order.
1. Order Cancellation
Customers can request cancellation of an order before the order has been processed or dispatched.
To request a cancellation, please contact our customer support team within 24 hours with order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be handled according to our applicable Return and Refund Policy.
2. Cancellation of Custom or Made-to-Order Products
Certain products may be made, finished, or prepared specifically after receiving an order.
Custom-made, personalized, made-to-order, or specially manufactured products cannot generally be cancelled once production or preparation has started.
If cancellation is requested before production begins, Shopps.in may consider the request depending on the status of the order.
3. Cancellation After Dispatch
Orders that have already been shipped cannot normally be cancelled through the website.
If a customer refuses delivery or requests cancellation after dispatch, any applicable shipping, return-to-origin, handling, or other logistics costs may be deducted from the refundable amount, where applicable.
4. Refund for Cancelled Orders
If an eligible order is successfully cancelled before processing or dispatch, the refund will be initiated after confirmation of cancellation.
For prepaid orders, refunds will generally be made to the original payment method or through the applicable payment channel.
The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
5. Orders Already in Production
For products that require manufacturing, fabrication, finishing, assembly, or special preparation, cancellation requests may be subject to the stage of production.
If substantial work has already been carried out specifically for the customer’s order, Shopps.in may be unable to provide a full refund.
Any refund, if applicable, will be determined based on the work completed and costs already incurred.
6. Cancellation by Shopps.in
Shopps.in reserves the right to cancel an order in exceptional circumstances, including:
- Product availability issues
- Pricing or listing errors
- Inability to deliver to the specified location
- Payment-related issues
- Suspected fraudulent or unauthorized transactions
- Unforeseen manufacturing, logistics, or operational circumstances
If Shopps.in cancels a prepaid order, the applicable refund will be initiated through the original payment method or payment channel.
7. How to Request a Cancellation
To request an order cancellation, please contact support-3 @ shopps.in customer support with:
- Order number
- Customer name
- Registered mobile number or email address
- Reason for cancellation
Cancellation requests should be submitted as early as possible so that we can check whether the order has already entered processing, production, packing, or dispatch.
8. Important Note
Submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation is confirmed only after Shopps.in verifies the order status and communicates the cancellation confirmation to the customer.
Shopps.in may update this Cancellation Policy from time to time to reflect changes in our products, operations, payment processes, or applicable requirements.
For any questions regarding cancellation or refunds, please contact our customer support team through the contact details provided on Shopps.in.